Returns and Refunds

Masseria Fruttirossi Srl recognizes the right of withdrawal as required by current legislation for all NON-food and NON-personalized products. The deadline for exercising this right is 10 days as required by law.

By that date, the customer is required to send written communication by registered letter, addressed to: Masseria Fruttirossi Srl Contrada Terzo Dieci, snc 74011 Castellaneta (TA) Att.ne Resp. Website E-commerce. The letter must indicate the bank details (name of the bank, name of the agency, ABI code, CAB code, bank account number) where the customer wishes to receive the credit of the sum sustained for the purchase of the returned goods reduced by the cost of transport and any delivery options.

Together with the sending of the letter, the customer is required to send the goods by courier, placing them in appropriate packaging in order to guarantee the integrity of the goods during transport. This packaging must be INTEGRATED and sent within 3 days of receipt of the purchased goods, to the following address: Masseria Fruttirossi Srl Contrada Terzo Dieci, snc 74011 Castellaneta (TA).

Within 20 days of receipt of the registered letter and the goods, Masseria Fruttirossi Srl will make the credit transfer for the exact amount that the customer paid for the purchase of the goods ordered (excluding any shipping costs) on the bank details communicated to us by customer.